Have a question, found a bug, or have an idea? Email us and we'll get back to you.
It helps to include which device you're using, your iOS version, and what you were doing when the problem happened.
Points look different on two devices. Pull down on the home screen to sync. If they still differ, open Family → Repair Sync on the device with the right numbers, then pull down on the other one.
How do I add another parent? Open Family, enter your name, then tap Invite a Parent and send the link by Messages. They install KinPoints and tap the link to join.
How do I leave the Family Board? Press and hold the lock button in the top-right corner, then use Face ID, Touch ID or the device passcode.
Does KinPoints Plus cover my whole family? Yes. When any parent has Plus, every adult and device in your family gets it.
How do I cancel a subscription? Open your device's Settings → [your name] → Subscriptions, choose KinPoints Plus and tap Cancel.
How do I restore a purchase on a new device? Open Family → Restore Purchases in KinPoints.
There's also a full guide inside the app: tap the ? button on the home screen.
KinPoints has no accounts, ads or tracking, and your family's information stays in your own iCloud. Read the privacy policy.